You did the job. Then you're back out for a warranty trip, a missed detail, or a “it's doing it again” call — on your dime. Every unpaid callback is a truck roll you can't bill and margin you'll never get back.
Rather not get on a call? Do the audit by chat instead →
Once to do it, again to redo it — plus the customer's confidence and the slot a paying job could've filled.
A plain look at what's driving the callbacks — the intake, the checklist, the follow-up — and the small fixes that cut them.
We spend 45 minutes on the callbacks and redo trips. I look at the whole path — how the job gets scoped, done, checked, and closed out — and find where the misses that bring work back actually start.
You get a plain-English report and a four-day quick-start: better intake so jobs are scoped right, simple checklists so nothing gets missed, and follow-up that catches problems before the customer calls. Fewer trips back, more margin kept.
It usually pencils out fast: one unpaid callback can burn half a crew day once you include dispatch, drive time, the fix, and the follow-up. If two or three repeat issues show up every week, that is a day of margin gone. We work it out from your real numbers on the call — the tools to stop it usually run around $50 a month, before anything custom gets built.
An illustrative example — not a specific client.
Take an HVAC install crew. The same three misses keep creating warranty trips, but the checklist lives in each tech's head and the customer only hears from the shop after something feels wrong.
→ A short install checklist, photo closeout, and next-day check-in text. Fewer unpaid truck rolls, fewer surprises, and ~6 hrs/week back.
45 minutes on the phone, then a plan to cut the callbacks and keep the margin you earned. Worst case, you're out 45 minutes.
Book the audit — $999