Missed appointments. Wrong addresses. Customers calling to ask where the tech is. They don't care whose fault it is — they just don't call you again. Every dropped job is a customer you already paid to earn, gone.
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The job gets done well — but getting the right crew to the right place on time keeps breaking.
A schedule everyone trusts, arrival texts customers actually get, and nothing slipping between the office and the truck.
We spend 45 minutes tracing a job from the first call to “finished.” I find where things get dropped, double-booked, or lost between the office and the crew, and set up the fix — a shared schedule, automatic arrival texts, and a clear handoff.
You get a plain-English report and a four-day quick-start built inside the tools you already use. You stop fighting fires and start hitting the window every time.
It usually pencils out fast: every missed handoff creates a customer call, a schedule rebuild, or a wasted truck roll. If the office spends 60–90 minutes a day answering “where's my tech?” and fixing changes the crew never saw, that is a day a week. We work it out from your real numbers on the call — the tools to stop it usually run around $60 a month, before anything custom gets built.
An illustrative example — not a specific client.
Take a six-person appliance-repair shop. Techs start from printed sheets, jobs get added by phone during the day, and customers call the office because nobody got an arrival update.
→ One live schedule on every phone, with arrival texts triggered from dispatch changes. Fewer missed handoffs and ~6 hrs/week back.
45 minutes on the phone, then a plan to make the right crew hit the right place on time, every time. Worst case, you're out 45 minutes.
Book the audit — $999